The Alternative Dispute Resolution (RAL, in portuguese) covers mediation, conciliation and arbitration. RAL entities are the entities authorized to carry out the mediation, conciliation and arbitration of consumer disputes in Portugal that must be registered in the list of RAL entities provided for by Law no. 144/2015.
Published on September 8, Law 144/2015 approved the new legal framework for alternative consumer dispute resolution mechanisms, creating in Portugal the Consumer Arbitration Network and establishing a duty of information for companies supplying goods or providers of services of the existence of Alternative Dispute Resolution Centers existing and applicable to the sector where the companies are located.
The final consumer should always contact the supplier of the good or the service provider first to try to solve the problem.
More information: Portal do Consumidor